I am preparing an app that is large amount of email handling and storage (approximately 2-4 thousand One day) that many people across the world will see and deal in many ways. Looks like a ticket system, is not it? With a twist - I have a separate app that handles many resources for people handling these emails, and they will need to remove many specific information related to them, for example, a special customer information processing app ( Contact information etc.) and when someone is looking at that information, they also have to know whether there are open tickets for them, if and how did they do The response sent to specific emails, etc.
I have had a very good experience with RT (request tracker) as ticket system and believe that it can handle the amount of email and the way we need it. However, my processing program is in Ruby on Rail. I have worked a bit with Pearl (which has been written in RT), but not too much, and I have not tried talking to Perl before Ruby. I know that RT is an API and I'm slogging through it, but I wonder if there was already a good solution there? I need to drag data from RT into my rail app, there is no written requirement.
Am I barking the wrong tree? Should I try a separate ticket system which already works well with rail? Will I just pull data straight ahead of DB because I am reading this? Just looking for some input, if there is anything that is trying before. Thank you.
RT's web API balls - we use it for interfaces on our work (Python WebApps , Mostly) I do not recommend using it unless you're really keen on pain and pain.
Going directly to the database, even though it is a little painful, it is less evil as far as I can get, there is no document on the structure, and it is likely that you change between the versions But at least one DB schema is something that you have already dealt with and therefore there is some experience in AR probably will not talk with it because IIRC has the primary primary keys (or those people now in AR I can not remember), but are not crazy to deal with the original DB adapter.
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