What should be included in your software product forum so that clients can utilize it to the maximum? -

My company is planning to launch a platform for our software product, which is used by the customer to address common general questions, problems, etc. Can give references.

Problems faced.

Forums where the user can discuss issues with the development team.

Any other ideas?

Edit: -

5. We have information subscriptions in the RSS and e-mail forums.

Forums where the user can discuss issues with the development team

I do not know if this is a euphemism for "issue tracker" but if not, make sure that you submit a bug / feature / increment report to people and complete them Include a way to track. Instead of being able to submit a bug report or submit a bug report, there is nothing in just one black hole.

Communication is key.